LWElectrical
Privacy Policy
This policy explains how Luke Weir Electrical (abbreviated as LWElectrical) handles personal information when you visit this website, make an enquiry, request work, or deal with us as a customer, supplier or business contact.
Information we collect
We may collect the information you choose to provide, including your name, phone number, email address, property or job address, job details, photos, messages and payment or invoicing information. We may also collect basic website and enquiry information needed to understand website use and respond to requests.
How we use it
We use information to respond to enquiries, quote and complete electrical work, manage bookings and records, communicate about jobs, issue invoices and certificates where required, improve our services, and meet legal, safety and business-record obligations.
Service providers and disclosures
We use carefully selected service providers to operate our business and website. ServiceM8 receives the details you submit through our online booking request so we can receive and manage the enquiry. Depending on the service you use, this can also include accounting, website hosting, analytics, email, review and social-media platforms. They receive information only where needed to provide their service or where the law requires it. We do not sell personal information.
Website analytics and social platforms
Our website may use analytics to understand aggregate website activity. If you visit or interact with LWElectrical on a review or social-media platform, that platform handles information under its own privacy policy. Links to third-party sites are provided for convenience; their privacy practices are their responsibility.
Keeping information secure
We take reasonable steps to protect information from misuse, loss and unauthorised access. No online system can guarantee absolute security, so please avoid sending sensitive information unless it is necessary for your enquiry or job.
Access and correction
You may ask us for access to, or correction of, personal information we hold about you. We may need to verify your identity and may need to retain some information where required for legal, safety, taxation or record-keeping reasons.
Contact
For privacy questions or requests, contact [email protected] or call (03) 4708 4168.